Refund policy

All orders are going to be final sale and returns for personal preference will not be accepted. I however may accept exchanges depending on circumstances (Shipping will be your cost). If your item comes damaged, you have a 30-day return window after receiving your item to request a return or replacement. Returns will only be accepted for damaged items or if you received the incorrect order.

If you need to reach out, please submit a claim to me via email at: wildechildcreate@gmail.com. Please include your order number and pictures of your order. We will discuss further details and instructions from that point privately.

Custom Orders: Custom orders will have a 50% deposit before I begin any order. This 50% deposit will be non-refundable, no exceptions. If you decide to abandon your final project before completion, this price/percentage will help me recoup the cost of time and materials. By not completing your order, you relinquish ownership of the item, and I have full rights to sell the design on my website or at a market for whatever price I choose. If you complete your order, the remaining 50% will be billed before shipping. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you are given the option for an exchange, please allow time for me to receive the product you wish to exchange first, and then I will mail out your replacement. If exchanges are due to a personal preference (not damages or incorrect orders), shipping will be your cost.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please reach back out to wildechildcreate@gmail.com.